Students’ Experience and Satisfaction Towards Online Learning During COVID-19 Pandemic

Abstract

The educational system across the world has greatly been affected due to the COVID-19 outbreak. The
teaching and learning process has changed from the traditional way, face-to-face interaction and in a physical classroom,
to online learning either in real-time or pre-recorded. Therefore, the main aim of this research was to investigate the
level of students’ satisfaction towards online learning implemented at the higher education level during the ongoing
COVID-19 pandemic, and to investigate the main factors of their satisfaction. The research adopted a quantitative
approach through the survey which was collected through an online questionnaire. The respondents were drawn from
121 diploma and degree students enrolled in online learning at the Universiti Kuala Lumpur Malaysian Institute of
Marine Engineering Technology (UniKL MIMET). Data collected was analysed using Statistical Package for Social
Science (SPSS) software and presented in the form of percentages and mean scores. The study revealed that
undergraduate students were satisfied towards the use of online learning in terms of lecturer characteristics (M = 3.66),
technology characteristics (M = 3.64) and learner characteristics (M = 3.17). The study revealed the students had positive
perceptions towards online learning and accepted this as the new learning system. In fact, online learning has emerged
as a new way of enhancing the learning process. The findings of the study will facilitate educational institutions and
policy makers to take this online learning process to the next level in a better way.