Consuming Halal Products: The Dynamics of Trustworthiness, Self-Efficacy and Purchase Intention
DOI:
https://doi.org/10.7187/GJATSI022022-13Keywords:
Trustworthiness, Self-efficacy, Attitude, Subjective norms, Perceived behavioral control, Purchase intentionAbstract
This study aims to investigate the factors that affect the purchasing intention of halal products among Malaysian Muslim consumers in East Malaysia. In specific, this study will examine the relationship between trustworthiness, self- efficacy, attitude, subjective norm, perceived behavior control, and purchase intention. Data of this study were collected from 142 consumers from East Malaysia who consume Halal products by using an online questionnaire survey. The data were analysed using Partial Least Squares Structural Equation Modeling (PLS-SEM) technique. This study found that the intention to purchase halal products was influenced by attitude, subjective norm, and perceived behavioral control. Besides, it was found that determinants such as self-efficacy, and trustworthiness have a significant positive impact on attitude, subjective norm, and perceived behavioral control. This study helps marketers and producer to understand the factors that influence East Malaysia consumers to purchase Halal products. Hence, the findings will enhance the marketing strategy on any promotional material that relates to Halal products according to appropriate Halal guidelines.
References
Abd Rahman, A., Asrarhaghighi, E., & Ab Rahman, S. (2015). Consumers and halal cosmetic products: Knowledge, religiosity, attitude and intention. Journal of Islamic Marketing, 6(1), 148–163. doi: 10.1108/JIMA-09-2013-0068
Ahmad, A. N., Rahman, A. A., & Rahman, S. A. (2015). Assessing Knowledge and Religiosity on Consumer Behavior towards Halal Food and Cosmetic Products. International Journal of Social Science and Humanity, 5(1), 10–14. doi: 10.7763/ijssh. 2015.v5.413
Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 79-211.
Ajzen, I. (2002). Perceived behavioral control, self-efficacy, locus of control, and the theory of planned behavior. Journal of Applied Social Psychology, 32(4), 665–683. doi: 10.1111/j.1559-1816.2002.tb00236.x
Alam, S. S., & Sayuti, N. M. (2011). Applying the Theory of Planned Behavior (TPB) in halal food purchasing. International Journal of Commerce and Management, 21(1), 8–20. https://doi.org/10.1108/10569211111111676
Ali, A., Guo, X. Sherwani, M. & Ali, A. (2017). Factors affecting Halal meat purchase intention – evidence from international Muslim students in China. British Food Journal, 119(3). doi: 10.1108/eb011680
Ansari, N. U., & Mohammed, H. (2015). Factors affecting the intent to purchase halal personal care products: empirical evidence from Pakistan. International Journal of Islamic Marketing and Branding, 1(2), 199. doi: 10.1504/ijimb.2015.071784
Ariffin, S. K., Dihanan, N. N., & Wahid, N. (2019). Investigating the factors affecting consumer purchase intention towards halal organic food. Journal of Entrepreneurship, Business and Economics, 7(2), 162-188
Armitage, C. J., & Conner, M. (2010). Efficacy of the Theory of Planned Behavior: A meta-analytic review. British Journal of Social Psychology 40(4), 471-499. doi:10.1348/ 014466601164939
Ashraf, M. A. (2019). Islamic marketing and consumer behavior toward halal food purchase in Bangladesh: An analysis using SEM. Journal of Islamic Marketing, 10(3), 893–910. doi: 10.1108/JIMA-03-2018-0051
Awan, H. M., Siddiquei, A. N., & Haider, Z. (2015). Factors affecting Halal purchase intention – evidence from Pakistan’s Halal food sector. Management Research Review, 38(6), 640–660. doi: 10.1108/mrr-01-2014-0022
Bandura, A. (1977). Social learning theory. Englewood Cliffs, NJ: Prentice-Hall.
Bonroy, O., & Constantatos, C. (2015). On the economics of labels: How their introduction affects the functioning of markets and the welfare of all participants. American Journal of Agricultural Economics, 97(1), 239–259. doi: 10.1093/ajae/aau088
Chan, R. Y. K. (2001). Determinants of Chinese Consumers’ Green Purchase Behavior. Psychology & Marketing, 18(4), 389–413. doi :10.1002/mar.1013
Chin, J. (2019). The 1963 Malaysia Agreement (MA63): Sabah and Sarawak and the politics of historical grievances. Retrieved from https://www.researchgate.net/publication/ 338422104_The_1963_Malaysia_Agreement_MA63_Sabah_And_Sarawak_and_the_Politics_of_Historical_Grievances
Chiou, J. S. (1998). The Effects of Attitude, Subjective Norm , and Perceived Behavioral Control on Consumers ’ Purchase Intentions : The Moderating Effects of Product Knowledge and Attention to Social Comparison Information. Attitude, Subjective Norms and Perceived Behavioral Control, 9(2), 298–308.
Conner, M., & Armitage, C. J. (1998). Extending the Theory of Planned Behavior: A Review and Avenues for Further Research. Journal of Applied Social Psychology, 28(15), 1429–1464. https://doi.org/10.1002/9781118266915.ch6
Elseidi, R. I. (2018). Determinants of halal purchasing intentions: Evidences from UK. Journal of Islamic Marketing, 9(1), 167–190. doi: 10.1108/JIMA-02-2016-0013
Encyclopædia Britannica. (2020). People. Retrieved May 10, 2020, from https://www. britannica.com/place/Malaysia/People
Fischer, J. (2016). Manufacturing halal in Malaysia. Contemporary Islam, 10(1), 35–52. doi: 10.1007/s11562-015-0323-5
Hair, J., Hollingsworth, C. L., Randolph, A. B., & Chong, A. Y. L. (2017). An updated and expanded assessment of PLS-SEM in information systems research. Industrial Management and Data Systems, 117(3), 442–458. doi: 10.1108/IMDS-04-2016-0130
Hamzah, M. I., Othman, A. K., Hassan, F., & Ahmad, J. (2018). Conceptualizing Muslim consumer ethical behavior and its antecedents. International Journal of Supply Chain Management, 7(2), 211–222.
Haque, A., Sarwar, A. S., Yasmin, F., Kumar, A., Mirza, T., & Hossain, A. (2015). Non-Muslim consumers’ perception toward purchasing halal food products in Malaysia. Journal of Islamic Marketing, 6(1), 133–147. doi: 10.1108/JIMA-04-2014-0033
Haro, A. (2016). Understanding TPB model, availability, and information on consumer purchase intention for halal food. International Journal of Business and Commerce, 5(8), 47–56.
Hong, M., Sun, S., Beg, A. B. M. R., & Zhou, Z. (2019). Determinants of halal purchasing behavior: Evidences from China. Journal of Islamic Marketing, 10(2), 410–425. doi: 10.1108/JIMA-03-2018-0053
Husin, M. M., Ismail, N., & Ab Rahman, A. (2016). The roles of mass media, word of mouth and subjective norm in family takaful purchase intention. Journal of Islamic Marketing, 7(1), 59–73. doi: 10.1108/JIMA-03-2015-0020
Ishak, S., Awang, A.H., Hussain, M.Y., Zaimah, R., Sarmila, M.S., Saad, S. & Azima, A.M. (2017). Isu halal: Bubungan faktor penentu dan respon pengguna. Etnisiti dan Konsumerisme di Malaysia, 84-102.
Ishak, S., Hussain, M. Y., Ramli, Z., Sum, S. M., Saad, S., & Abd Manaf, A. (2016). A study on the mediating role of halal perception: determinants and consequence reflections. Journal of Islamic Marketing, 7(3), 288-302. doi: 10.1108/JIMA-02-2015-0010
Ismail, W. R. B. W., Othman, M., Rahman, R. A., Kamarulzaman, N. H., & Rahman, S. A. (2016). Halal Malaysia Logo or Brand: The Hidden Gap. Procedia Economics and Finance, 37(June), 254–261. doi: 10.1016/s2212-5671(16)30122-8
Jais, A. S. (2019). Halal related Malaysia standards, Halal Note Series-Halal Common 1, 2019. Retrieved from https://www.academia.edu/38844089/HALAL_RELATED_MALAYSIAN_STANDARDS
Jamal, A., & Sharifuddin, J. (2015). Perceived value and perceived usefulness of halal labeling: The role of religion and culture. Journal of Business Research, 68(5), 933–941. https://doi.org/10.1016/j.jbusres.2014.09.020
Jarvenpaa, S. L., Tractinsky, N., & Vitale, M. (2000). Consumer trust in an Internet store. Information Technology and Management, 1(1-2), 45-71. doi: 10.1023/A:1019104520776
Kasuma, J., Yacob, Y., & Tayo, R. (2014). Are non-Muslims consumer understand about halal principles?: A case of non-Muslims Bidayuh Ethnic in Sarawak, Borneo. 1st International Business Economics Social Sciences Research Association (IBESRA), (29 December), 1–14.
Khalek, A. A., & Ismail, S. H. S. (2015). Why are we eating halal – using the theory of planned behavior in predicting halal food consumption among generation Y in Malaysia. International Journal of Social Science and Humanity, 5(7), 608–612. doi: 10.7763/ ijssh.2015.v5.526
Khan, M.M., Asad, H. and Mehboob, I. (2017). Investigating the consumer behavior for halal endorsed products: Case of an emerging Muslim market. Journal of Islamic Marketing, 8(4), 625-641. doi: 10.1108/JIMA-09-2015-0068
Lada, S., Harvey Tanakinjal, G., & Amin, H. (2009). Predicting intention to choose halal products using theory of reasoned action. International Journal of Islamic and Middle Eastern Finance and Management, 2(1), 66–76. https://doi.org/10.1108/ 17538390910946276
Lee, S. J., & Kim, H. L. (2018). Roles of perceived behavioral control and self-efficacy to volunteer tourists’ intended participation via theory of planned behavior. International Journal of Tourism Research, 20(2), 182–190. doi: 10.1002/jtr.2171
Madden, T. J., Ellen, S. P., & Ajzen, I. (1992). A Comparison of the Theory of Planned behavior and Theory of Reasoned Action. Personality and Social Psychology Bulletin, 18, 3–9.
Memon, Y. J., Azhar, S. M., Haque, R., & Bhutto, N. A. (2019). Religiosity as a moderator between theory of planned behavior and halal purchase intention. Journal of Islamic Marketing. https://doi.org/10.1108/JIMA-01-2019-0006
Mohd Suki, N., & Abang Salleh, A. S. (2016). Does halal image strengthen consumer intention to patronize halal stores? Some insights from Malaysia. Journal of Islamic Marketing, 7(1), 120-132. doi: 10.1108/JIMA-12-2014-0079.
Mohd Suki, N., & Abang Salleh, A. S. (2017). Mediating effect of Halal image on Muslim consumers’ intention to patronize retail stores: some insights from Malaysia. Journal of Islamic Marketing, 9(2), 338–355. doi: 10.1108/JIMA-02-2017-0014
Morgan, R. M., & Hunt, S. D. (1994). The Commitment-Trust Theory of. Journal of Marketing, 58(July), 20–38. https://doi.org/10.1177/002224299405800302
Morris, M. G., & Dillon, A. (1997). How user perceptions influence software use. IEEE Software, 14(4), 58–64. https://doi.org/10.1109/52.595956
Muhamad, N., Leong, V. S., & Md Isa, N. (2017). Does the country of origin of a halal logo matter? The case of packaged food purchases. Review of International Business and Strategy, 27(4). doi:10.1108/RIBS-06-2017-0049
Nawawi, S. B., Roslin, R. B. M., & Abdul Hamid, N. B. (2018). Customers’ Intention to Repurchase Halal Personal Care Products: The Moderating Role of Religiosity. Proceedings of the 2nd Advances in Business Research International Conference, 39–54. doi: 10.1007/978-981-10-6053-3_5
NST. (2018). Seizing the halal opportunity in Malaysia. New Straits Times. Retrieved from https://www.nst.com.my/opinion/columnists/2018/12/442596/seizing-halal-opportunity-malaysia
Parkinson, J., David, P., & Rundle-Thiele, S. (2017). Self-efficacy or perceived behavioral control: Which influences consumers’ physical activity and healthful eating behavior maintenance? Journal of Consumer Behavior, 16(5), 413–423. https://doi.org/10.1002/ cb.1641
Povey, R., Conner, M., Sparks, P., James, R., & Shepherd, R. (2000). Application of the Theory of Planned Behavior to two dietary behaviors: Roles of perceived control and self-efficacy. British Journal of Health Psychology, 5(2), 121-139. doi: 10.1348/135910700168810
Priester, J. R., & Petty, R. E. (2003). The influence of spokesperson trustworthiness on message elaboration, attitude strength, and advertising effectiveness. Journal of Consumer Psychology, 13(4), 408–421. doi: 10.1207/S15327663JCP1304_08
Ruslan, A. A. A., Kamarulzaman, N. H., & Sanny, M. (2018). Muslim consumers’ awareness and perception of Halal food fraud. Proceedings of The International Food Research Conference (IFRC 2017), 25-27 July, Universiti Putra Malaysia. (pp. 411-415).
Sadaf, A., Newby, T. J., & Ertmer, P. A. (2016). An investigation of the factors that influence preservice teachers’ intentions and integration of Web 2.0 tools. Educational Technology Research and Development, 64(1), 37–64. doi: 10.1007/s11423-015-9410-9
Sayogo, D.S. (2018). Online traceability for halal product information: perceptions of Muslim consumers in Indonesia. Journal of Islamic Marketing, 9(1), 99 -116. doi: 10.1108/JIMA-07-2016-0057
Sekaran, U., & Bougie, R. (2010). Research methods for business - A skill building approach (5th ed.). New York: John Wiley & Sons.
Shaari, J. A.N., Khalique, M., & Aleefah. F. (2014). Halal restaurant: What makes muslim In Kuching confident? Journal of Economic Development, Management, IT, Finance and Marketing, 6(1), 23-34.
Shafiq, A., Haque, A. K. M., & Omar, A. (2015). Multiple halal logos and Malays’ beliefs: A case of mixed signals. International Food Research Journal, 22(4), 1727–1735.
Sherwani, M., Ali, A., Ali, A., Hussain, S., & Zadran, H. G. (2018). Determinants of muslim consumers’ Halal meat consumption: applying and extending the theory of planned behavior. Journal of Food Products Marketing, 24(8), 960–981. doi: 10.1080/10454446. 2018.1450173
Soon, J. M., Chandia, M., & Regenstein, J. Mac. (2017). Halal integrity in the food supply chain. British Food Journal, 119(1), 39–51. https://doi.org/10.1108/BFJ-04-2016-0150
Suki, N. M. (2013). Students’ dependence on smart phones: The influence of social needs, social influences and convenience. Campus-Wide Information Systems, 30(2), 124–134. https://doi.org/10.1108/10650741311306309
Taylor, S., & Todd, P. A. (1995). Understanding information technology usage: A test of competing models. Information Systems Research, 6(2), 144–176. doi: 10.1287/isre.6.2. 144
The Star (2018). Malaysia aims to be world halal hub. Retrieved from https://www.thestar. com.my/business/business-news/2019/01/28/malaysia-aims-to-be-world-halal-hub
Tieman, M. (2015). Halal clusters. Journal of Islamic Marketing, 6(1), 2–21. doi: 10.1108/ JIMA-05-2014-0034
Wetzels, M., Odekerken-Schröder, G., & Oppen, C. Van. (2009). Assessing using PLS path modeling hierarchical and empirical construct models: Guidelines. MIS Quarterly, 33(1), 177–195.
Widodo, T. (2013). The influence of Muslim consumer’s perception toward halal food product on attitude and purchase Intention at retail stores. Jurnal Ekonomi Dan Bisnis, 1, 1–30.
Yunos, R. M. (2017). Trustworthiness of halal products among Muslim consumers. Proceedings of the 8th International Conference on Financial Criminalogy (ICFC 2017), Putrajaya. Retrieved from https://www.researchgate.net/publication/320407133
Zaimah, R., Awang, A. H., Ishak, S., Saad, S., Hussain, M. Y., Awang, A. H., & Ishak, S. (2018). Consumer’ s perceptions and behaviors towards halal food products in Malaysia, International Journal of Academic Research in Business and Social Sciences, 8(13), 151–158. doi: 10.6007/IJARBSS/v8-i13/4819