Sistem Pengurusan Islam yang Berkualiti Mampu Menjamin Kepuasan Pekerja: Suatu Realiti dan Cabaran Masa Hadapan: Islamic Management System Assures Employee’s Satisfaction: Reality and Future Challenges

Hasan Al-Banna Mohamed; Ab. Mumin Ab. Ghani; Siti Arni Basir

doi:10.7187/GJAT342013.03.01

Authors

Hasan Al-Banna Mohamed Jabatan Syariah dan Pengurusan, Akademi Pengajian Islam, Universiti Malaya (UM), 50603, Kuala Lumpur, Malaysia
Ab. Mumin Ab. Ghani Jabatan Syariah dan Pengurusan, Akademi Pengajian Islam, Universiti Malaya (UM), 50603, Kuala Lumpur, Malaysia
Siti Arni Basir Jabatan Siasah as-Syar’iah, Akademi Pengajian Islam, Universiti Malaya (UM), 50603, Kuala Lumpur, Malaysia

DOI:

https://doi.org/10.7187/GJAT342013.03.01

Keywords:

Islamic quality management system, Principles, Insaniyyah values, Characteristic of Ihsan, Tawhidic values, Management by Syura

Abstract

Employees as the internal customers in organization are very important because many problems can arise if they do not treated wisely. When employee is not satisfied, there will be stressfull, tend to resign, laziness, absenteeism, fraud, abuse of power or corruption and etc. Therefore, this article will discuss some basic principles to improve the employee’s satisfaction and the performance of the quality management system according to Islamic perspective. These fundamental principles include Insaniyyah
values, characteristic of Ihsan based on Tawhidic values, Management by Syura and culture of Istiqamah (high commitment) in every action. In addition, the implementation of the Islamic quality management system is presented through a case study of an Islamic-oriented organization in Malacca, Malaysia which already implemented the MS 1900:2005 standard as an alternative model in confronting the realities and organization challenges in the future. Conclusively, if all of these principles embedded in management practices, its effects not only derive a job satisfaction, but also elevate the true success (al-Falah), which is aimed at the pleasure of Mighty Allah (s.w.t) (Mardatillah) in this world and the hereafter.

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